Orbi Android App keeps promting for login when already logged in

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cdysthe wrote:
The modem is a Netgear CM1000 which I have used for a year.

 

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Modem only.

But let us not divert the discussion away from the message from Flankspeed.

Perhaps we can take if further when we know more about their system.

The community rules don't like "hijacking".

NETGEAR Community Terms Of Service | Answer | NETGEAR Support

• Behave with civility and mutual respect. Flaming or name calling will not be tolerated. Similarly, any message containing the following will be removed at the discretion of either a Community moderator or administrator:
  • Off-Topic posting
  • Thread hi-jacking

Maybe Flankspeed can tell us if they saw this in the same circumstances.

Feel free to start your own discussion.

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Flankspeed wrote:

The modem is a Netgear DOCSIS 3.0 modem although I fail to understand what difference that makes to the pefomance of the phone app. 

 

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Oh dear. If you don't see how that can happen, we need to start at the beginning. Believe me, no one asks for information just for the hell of it.

A good place to start is with the details that this community suggests that visitors provide:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

As to the modem, the app, like the browser, has to get at an IP address for your Orbi router. It has a few that it checks by default. Sadly, if you have a modem/router, that IP address may not be what it expects to see thanks to the possible existence of two NAT (Network address translation) services on your network.

Given that we have next to no information to go on as to what you are doing and how, we have to start by narrowing down possible issues. That is why many many many discussions here start with the "what is the modem" question.

Now, back to the app, here's another question that you may not see the point of. Are you using Remote Management?

If this has just started happening, the new version of the app may have an issue. It works here fine.

By the way "Netgear DOCSIS 3.0 modem" is not much help. At least cdysthe provided useful detauls. Their CM1000 is a modem only device. But Netgear makes a raft of DOCSIS 3.0 devices, some of which are modem routers. You would not be the first person to describe a modem/router as a modem, just as many people use the "router" label for a modem/router. That's why the model number wastes less of everyone's time.