NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Flankspeed
Jun 05, 2019Star
Orbi Android App keeps promting for login when already logged in
The browser based management works fine but when I try to use the Orbi (Android) app, when I log in, I get the management screen but then after just a couple of seconds, I am again presented with the...
- Jun 07, 2019
Contacted NG support and they could offer no explanation or suggestion except to reinstall the router from scratch which didn't work.
I did stumble upon the solution though. When logging into the Orbi app the screen that asks for credentials has a slider switch to "Remember Me" which I had activated. Simply turning this setting off seems to have solved the problem.
Flankspeed
Jul 31, 2019Star
Update.
I was pleasantly surprised to be contacted directly by Netgear about this problem and I provided them with detailed info about when this problem occurs and when it doesn't and my various attempts to resolve it. I was told that Netgear support had received a lot of calls from customers about this problem with the Android version of the app and that their software engineers were working on a fix.
Stay tuned.