NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rjames180's avatar
rjames180
Aspirant
Feb 19, 2020

Orbi App - Can't see any devices since last update

Since the latest update to the Orbi Router and/or the app, I am now unable to see any connected devices to the router or satellites in the app. The network is running ok although the app is blind!

 

Anyone else experiencing this issue and is there a fix?

 

Rjames180

6 Replies

Sort By
  • tomschmidt's avatar
    tomschmidt
    Virtuoso
    Feb 19, 2020

    Are you running v2.5.1.8 firmware on your RBR50 and RBS50 satellites?  If so, the iOS app can take 24 hours to see all the devices.  This is a problem with the iOS app, as the web interface and Android app are fine.  There is a topic on this in the App forum.

    • rjames180's avatar
      rjames180
      Aspirant
      Feb 19, 2020

      Thanks for your response.

       

      Yes I am running v2.5.1.8 firmware on RBR50 and RBS50 satellites.

       

      My router has also been up and running for 3 days since I last updated it.

       

      Rjames180

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 20, 2020

    Hi rjames180, 

     

    Would you mind telling me if you're using iOS or Android and providing me with the current app version number installed on your device. 

     

    Thanks,

    Christian 

    • rjames180's avatar
      rjames180
      Aspirant
      Feb 21, 2020
      Hi,
      I’m running on iOS and app is version 2.4.18.6

      Rjames180
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Feb 21, 2020

        Hi rjmaes180 - Thanks for confirming. Please try reverting to the previous firmware version for your Orbi units and let me know if the issue persists. 


        Thanks,
        Christian