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chinashaw's avatar
chinashaw
Aspirant
Jun 15, 2020

Orbi app - not connecting

Hi,

So I currently have an Orbi RBR50 with 3 satelites (am trying to add a wired 4th but that's another pain post) and the app is terrible. Half the time it cannot connect, despite being on the same network. I can connect if I use the 'connect remotely option' .

 

I have attached a screen shot of the error message. The top right shows the 4 wifi bars (there should be those as this was taken within 6ft of the Orbi router.) I need to connect to the network as I want to add the 4th Satelite.

 

I wonder if anyone has any thoughts?

 

I have also tried to set it up as a new system but then it tells me that it was unable to connect to 'Orbi wifi' which I think is unsurprising as I have renamed it as 'Hong Kong' a network it connects to seamlessly every time, only the app doesn't seem to think so. 

 

The only thing I have not done is a full factory reset but that would be monumental pain at the moment, so just wanted to see if anyone had any thoughts?

 

Thanks,

 

N

3 Replies

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  • breereeb's avatar
    breereeb
    Aspirant
    Jun 15, 2020
    chinashaw wrote:

    Hi,

    So I currently have an Orbi RBR50 with 3 satelites (am trying to add a wired 4th but that's another pain post) and the app is terrible. Half the time it cannot connect, despite being on the same network. I can connect if I use the 'connect remotely option' .

     

    I have attached a screen shot of the error message. The top right shows the 4 wifi bars (there should be those as this was taken within 6ft of the Orbi router.) I need to connect to the network as I want to add the 4th Satelite.

     

    I wonder if anyone has any thoughts?

     

    I have also tried to set it up as a new system but then it tells me that it was unable to connect to 'Orbi wifi' which I think is unsurprising as I have renamed it as 'Hong Kong' a network it connects to seamlessly every time, only the app doesn't seem to think so. 

     

    The only thing I have not done is a full factory reset but that would be monumental pain at the moment, so just wanted to see if anyone had any thoughts?

     

    Thanks,

     

    N

    Have you checked if your Orbi RBR50 is updated to the latest firmware version ? Maybe there's some weird bug and can be fixed that way.