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Forum Discussion
Orbi app - Obsolete verification method
Hello, does anyone know a way to update obsolete verification methods to sign into the Netgear Orbi app? When I try to sign into my existing Netgear account, I enter my user and password as I normall...
Did you change the NG profile email address to reflect the new email address your using?
https://www.netgear.com/support/default.aspx#
Sign into your NG profile here and be sure you update the profile to the new email address.
Thanks for the quick reply! Yes, I have my account with the proper address under https://accounts.netgear.com/.
I tried re-installing the phone app from scratch but no luck. Regards
Hello rcf99 ,
Welcome to the NETGEAR Community!
I understand that you are having issues with your user credentials for your Orbi app.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:Please provide this information as soon as possible!
I look forward to hearing from you!Best,
Kevin
Community TeamThanks so much, Kevin! I've sent you a PM. Cheers!