NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

NicolajSkov's avatar
NicolajSkov
Follower
Jan 25, 2021

Orbi app - problem with verify identity

I have problems loggin in to Orbi App my app needs 2 factor approvel but its on my old email address. I have changed the email address in mynetgear but it wont change in the app, there are no menu options for two factor approvel in settings in the mynetgear homepage. Please help im running IOS 14.3 

 

Thanks in advance

Nicolaj Skov Nielsen

1 Reply

Sort By
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 28, 2021

    Hello Nicolaj,

     

    May you send me a private message with the following info.

     

    Old Email:

    New Email:

    Router Serial Number:


    Thanks,

    Christian