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Forum Discussion

Kathyscott1212's avatar
Kathyscott1212
Tutor
Jun 19, 2020

Orbi app admin password no longer recognizes my admin password

Orbi app admin password no longer accepts what I’ve been using. We just had an iOS upgrade to iPhone although that doesn’t usually cause a problem. I can access my Netgear account my Bitdefender app ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 24, 2020

Hi Kathy,

 

Welcome to the community! May you try logging in using the default credentials below. 

 

Username: admin

Password: password

 

Christian 

  • Kathyscott1212's avatar
    Kathyscott1212
    Tutor
    Jun 27, 2020
    Thanks Christian. Yes I tried that but it doesn’t accept the default password. I don’t remember changing the password but maybe I did I’m concerned if I am able to retrieve my password will I have to change my network password as well as all our devices as well. Any ideas would be really appreciated!
    Kathy
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 01, 2020

      Hi Kathy, 

       

      I would recommend factory resetting the Orbi unit by holding down on the reset button for 15+ seconds. After doing so, please reinstall the Orbi app and run through the setup assistant again using the Orbi app. 

       

      Christian 

      • Kathyscott1212's avatar
        Kathyscott1212
        Tutor
        Jul 02, 2020
        Thanks again Christian. I truly appreciate it. Final thing if I may are you saying I will have to re setup my whole Orbi nest system as though I just brought it home and start from scratch?
        Have a great evening.
        Kathy
  • DomDesj's avatar
    DomDesj
    Aspirant
    Jul 15, 2020

    I have exactly the same problem

    I ve no access to my circle app anymore.

    I cancel the app and reinstall it. 

    My Orbi is recognized but when I try to enter my 4 digits code, it still doesnt work.

    Then the message in french "Connexion impossible , verifiez votre code , puis reessayez" appears. In english : The connection is impossible , check your code and try again.

    Then, As i'm the only one circle admin, I asked for an SMS message.

    This SMS was never received;

    Everybody's blocked at home.

    I'm waiting for your help please.

    Thanks

    Dominique

    • Kathyscott1212's avatar
      Kathyscott1212
      Tutor
      Jul 15, 2020
      I hope someone will be kind enough to help us with this problem as I’ve tried everything you mentioned and more. Reinstalling etc keeps asking for admin which u cannot change and then telling me the password isn’t correct or the default one and my app has one change only as now it’s searching for an rbr50 but of course not finding that even though it shows as my only choice listed don’t know why it just comes back after spinning it says it’s offline. My Orbi router is working fine with all devices that use it just not the app.
      Thanks in advance for any help someone can provide 😊 Kathy
      • JvdSneth's avatar
        JvdSneth
        Initiate
        Sep 15, 2020

        I am having the same problem, and just having to reset the whole system seems ridicoulus to my while it a bug in the app. please do an update and solve this problem

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 17, 2020

      Hello DomDesj, 

       

      I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

       

      Name:

      Email:

      Model Number:

      Serial Number: 

       

      Thanks,

      Christian