Forum Discussion

Tutor

Jun 19, 2020

Orbi app admin password no longer recognizes my admin password

Orbi app admin password no longer accepts what I’ve been using. We just had an iOS upgrade to iPhone although that doesn’t usually cause a problem. I can access my Netgear account my Bitdefender app ...

Christian_R

NETGEAR Employee Retired

Jun 24, 2020

Hi Kathy,

Welcome to the community! May you try logging in using the default credentials below.

Username: admin

Password: password

Christian

Kathyscott1212

Tutor

Jun 27, 2020

Thanks Christian. Yes I tried that but it doesn’t accept the default password. I don’t remember changing the password but maybe I did I’m concerned if I am able to retrieve my password will I have to change my network password as well as all our devices as well. Any ideas would be really appreciated!
Kathy

Christian_R
NETGEAR Employee Retired
Jul 01, 2020
Hi Kathy,

I would recommend factory resetting the Orbi unit by holding down on the reset button for 15+ seconds. After doing so, please reinstall the Orbi app and run through the setup assistant again using the Orbi app.

Christian
- Kathyscott1212
  Tutor
  Jul 02, 2020
  Thanks again Christian. I truly appreciate it. Final thing if I may are you saying I will have to re setup my whole Orbi nest system as though I just brought it home and start from scratch?
  Have a great evening.
  Kathy
  - Christian_R
    NETGEAR Employee Retired
    Jul 07, 2020
    Hi Kathy - Yes, that is correct. Please feel free to let me know if you need further assistance.
    
    Regards,
    
    Christian