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Forum Discussion

Kathyscott1212's avatar
Kathyscott1212
Tutor
Jun 19, 2020

Orbi app admin password no longer recognizes my admin password

Orbi app admin password no longer accepts what I’ve been using. We just had an iOS upgrade to iPhone although that doesn’t usually cause a problem. I can access my Netgear account my Bitdefender app ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 24, 2020

Hi Kathy,

 

Welcome to the community! May you try logging in using the default credentials below. 

 

Username: admin

Password: password

 

Christian 

DomDesj's avatar
DomDesj
Aspirant
Jul 15, 2020

I have exactly the same problem

I ve no access to my circle app anymore.

I cancel the app and reinstall it. 

My Orbi is recognized but when I try to enter my 4 digits code, it still doesnt work.

Then the message in french "Connexion impossible , verifiez votre code , puis reessayez" appears. In english : The connection is impossible , check your code and try again.

Then, As i'm the only one circle admin, I asked for an SMS message.

This SMS was never received;

Everybody's blocked at home.

I'm waiting for your help please.

Thanks

Dominique

  • Kathyscott1212's avatar
    Kathyscott1212
    Tutor
    Jul 15, 2020
    I hope someone will be kind enough to help us with this problem as I’ve tried everything you mentioned and more. Reinstalling etc keeps asking for admin which u cannot change and then telling me the password isn’t correct or the default one and my app has one change only as now it’s searching for an rbr50 but of course not finding that even though it shows as my only choice listed don’t know why it just comes back after spinning it says it’s offline. My Orbi router is working fine with all devices that use it just not the app.
    Thanks in advance for any help someone can provide 😊 Kathy
    • JvdSneth's avatar
      JvdSneth
      Initiate
      Sep 15, 2020

      I am having the same problem, and just having to reset the whole system seems ridicoulus to my while it a bug in the app. please do an update and solve this problem

      • ellen2298's avatar
        ellen2298
        Apprentice
        Sep 25, 2020

        I am having the same issue. All of a sudden the circle app stopped working premium features. then I got in touch with circle and they told me to reboot etc. Then I noticed that the orbi app will not login but I can login through web browser. The app keeps saying the pw is incorrect but I know it it is correct. Now circle app won't even connect to the RBR50. It says that it is enabled but won't let me go further. So now no orbi app and no circle. Anyone learn anything more about this issue?

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 17, 2020

    Hello DomDesj, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian