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Forum Discussion
Orbi App Anywhere Access not working
Can’t enable the Anywhere Access in the Orbi App. Every time I try, I get the message “Something went wrong, sorry about this. Please try again”. Anyone know how to solve this problem? ...
A few weeks ago my Orbi RBR50 (at my home) and my Orbi RBR20 (at a remote location) suddenly disabled the Anywhere Access feature and will not allow me to re-enable it . As others have experienced, I get the message "Something went wrong, sorry about that. Please try again". I made no changes to either router that would have triggered this problem. I've tried everything except a factory reset....since I get the same response on both routers I don't believe a reset would work. Was there a recent firmware update that might've done this? Has anyone heard from Netgear/Orbi on this glitch? Guess I'll go router shopping!
Support acknowledged there was a problem with Anywhere Access and wanted me to do a workaround which I refused. I read somewhere Anywhere Access was working prior to an October 6 app update. I am currently looking at other routers.
Yes, you are a little behind. The Oct 6 update to the Android Orbi app mangled Anywhere Access. There have been two updates since then. It might be less costly. to update the Orbi app and re-enable Anywhere Access.
Of course, one of the frustrations is that Anywhere Access can be enabled only when connected to the router on the local LAN.
- Thanks for your quick response. The first thing I did was check for a firmware update…I was up to date. Checked again this morning…no new update. Rebooted the Orbi a couple times. Deleted and reinstalled the app on my iPhone. Firmware 2.7.4.24 on the RBR50. Was jesting about router hunting…that may come after a factory reset and reinstall.
- Yes there was a recent firmware update I have the same problem:-(
