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Forum Discussion

JScharps's avatar
JScharps
Guide
Oct 05, 2022

Orbi App Anywhere Access not working

Can’t enable the Anywhere Access in the Orbi App.  Every time I try, I get the message “Something went wrong, sorry about this.  Please try again”.   Anyone know how to solve this problem? ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 05, 2022

Yes, you are a little behind.  The Oct 6 update to the Android Orbi app mangled Anywhere Access.  There have been two updates since then.  It might be less costly. to update the Orbi app and re-enable Anywhere Access.

 

Of course, one of the frustrations is that Anywhere Access can be enabled only when connected to the router on the local LAN.

tws46's avatar
tws46
Initiate
Dec 05, 2022
Thanks for your quick response. The first thing I did was check for a firmware update…I was up to date. Checked again this morning…no new update. Rebooted the Orbi a couple times. Deleted and reinstalled the app on my iPhone. Firmware 2.7.4.24 on the RBR50. Was jesting about router hunting…that may come after a factory reset and reinstall.
  • StevenOrbi's avatar
    StevenOrbi
    Tutor
    Dec 08, 2022

    Can confirm Anywhere Access cannot be enabled on v2.21.1.35 on IOS 15.7.1

     

    There does not seem to be a way to do it when logged into the router through a LAN connected PC using a web browser.

     

    Come on NetGear.  Do you test these app updates?

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Dec 08, 2022
      StevenOrbi wrote:

      There does not seem to be a way to do it when logged into the router through a LAN connected PC using a web browser.

      This is correct.  Anywhere Access can be enabled/disabled only using the Orbi 'app'.  Not only that, but Anywhere Access applies to the specific device running the Orbi app. A customer could have multiple devices:

      • Some of which have Anywhere Access enabled and can reach the Orbi from other locations.
      • Some of which do not have Anywhere Access enabled and if removed from the Orbi LAN cannot access the Orbi through Netgear's "cloud".

       

      • Bayamon62's avatar
        Bayamon62
        Guide
        Dec 11, 2022
        Remote access not working on mine either I get a "something went wrong, try again "
        I have deleted the app and reinstall, that did nothing , I don't know I want to do a factory reset , the way this device and app have been working it may never work again ! Terrible ...when I buy a new mesh it won't be orbi.....I would attach a picture, but that doesn't work either!
        App running on Samsung S21 plus.