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Forum Discussion

JScharps's avatar
JScharps
Guide
Oct 05, 2022

Orbi App Anywhere Access not working

Can’t enable the Anywhere Access in the Orbi App.  Every time I try, I get the message “Something went wrong, sorry about this.  Please try again”.   Anyone know how to solve this problem? ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 06, 2023

Where about's on the NG web site would you delete this information? 

RobertTLax wrote:
In my account on the Netgear website, not the router itself.

 

fondoo's avatar
fondoo
Tutor
Mar 06, 2023

So I enabled VPN access on the RBK853 and installed OpenVPN app on my iphone. I am connected on the VPN, why can't I access the Orbi Anywhere Access now? It makes no sense whatsoever.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 06, 2023

    Does AA work with VPN disabled? VPN may not support the data path that AA needs when using it in a on VPN connection. 

  • fondoo's avatar
    fondoo
    Tutor
    Mar 06, 2023

    you would think connected to the VPN with Netgears OpenVPN access it would make AA as a local access.

    its possible that the VPN is on a seperate VLAN. 

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Mar 06, 2023
    fondoo wrote:

    So I enabled VPN access on the RBK853 and installed OpenVPN app on my iphone. I am connected on the VPN, why can't I access the Orbi Anywhere Access now? It makes no sense whatsoever.


    It would be helpful to know if the VPN feature is configured to allow access to the internet. (see page 120 of the user manual):

    https://www.youtube.com/watch?v=R9DLrLQrpaw 

     

    Page 122 of the user manual has this comment:

     

    The reason for this question is a hypothesis that when VPN is activated on a device (phone, tablet, laptop, etc.) one might expect that all data connections will go through the VPN tunnel.  Say I'm sitting at Starbucks, connected to their WiFi, and activate the VPN.  Does it know, "I want connections to my bank to go through the VPN, but connections to Macy's to bypass the VPN?  Maybe for Netflix -- oh, hell, you pick VPN or not VPN? - - I think users assume that everything they do while sitting at Starbucks connected to their VPN is shielded from the Starbucks network.

     

    The iPhone has no idea that this particular VPN host is at your house.  For all the iPhone knows, you could be using NordVPN, ExpressVPN, or any VPN.