NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JScharps's avatar
JScharps
Guide
Oct 05, 2022

Orbi App Anywhere Access not working

Can’t enable the Anywhere Access in the Orbi App.  Every time I try, I get the message “Something went wrong, sorry about this.  Please try again”.   Anyone know how to solve this problem? ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 06, 2023

Where about's on the NG web site would you delete this information? 

RobertTLax wrote:
In my account on the Netgear website, not the router itself.

 

RobertTLax's avatar
RobertTLax
Tutor
Mar 06, 2023
Well, I can’t seem to find it anymore. I see that profiles can be deleted on the app, assuming they can be seen. My problem was that I couldn’t see my profiles on the app - every time I tried to access I got a message that an error occurred. I found a place on Netgear‘s website where I could see the profiles and deleted them, and then set them up again on the app. Everything worked after that. I can’t seem to find where on the site I saw the profiles before.
  • fondoo's avatar
    fondoo
    Tutor
    Mar 14, 2023

    for the love of god. Why is there no Anywhere access enable/disable on the Orbi web interface 192.168.1.1????

  • fondoo's avatar
    fondoo
    Tutor
    Mar 14, 2023

    I have successfully unregistered my Orbi serial number and registered it under my own email now. STILL can not get Anywhere Access to work. Why is it this challenging??? Netgear really wants my $$$$ for support contract

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Mar 14, 2023
    fondoo wrote:

    for the love of god. Why is there no Anywhere access enable/disable on the Orbi web interface 192.168.1.1????

    An interesting question.  My hypothesis is that it is a security provision. As things stand, Anywhere Access can be enabled only when a mobile device (smartphone, tablet) is directly connected to the Orbi LAN.  This verifies:

    • That the device has physical access to the property, plus
    • That the person using the Orbi app knows the login credentials.

    If Anywhere Access could be enabled remotely, then someone who knows your login credentials could install the Orbi app on their own mobile device, turn on Anywhere Access, and then proceed to wreak havoc on your system.  Devices being 'paused'. Armor/Parental controls fiddled with. etc. etc.

     

    I think you have a valid point: If someone (a) steals my mobile device and (b) can open the app then they can do bad things on a device that has previously had Anywhere Access enabled.  There should be a mechanism to block Anywhere Access from the router web interface.  That is probably the point of providing 2-Factor authentication for the Orbi app.(Which opens up an entirely different can of worms if one can believe some of the posts on the forum.)

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 15, 2023

    Be sure all Wi-Fi Private IP Address or MAC Address Randomization is disable on mobile devices:

    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    Might try a full on factory reset and setup from scratch first with a Wired PC and web browser. Then see if Orbi app and AA work. 

     

    If it still fails, submit a bug report:

    https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message

     

    Orbi app and AA is working on my 7 and 8 series systems. 

    fondoo wrote:

    I have successfully unregistered my Orbi serial number and registered it under my own email now. STILL can not get Anywhere Access to work. Why is it this challenging??? Netgear really wants my $$$$ for support contract