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Forum Discussion

JScharps's avatar
JScharps
Guide
Oct 05, 2022

Orbi App Anywhere Access not working

Can’t enable the Anywhere Access in the Orbi App.  Every time I try, I get the message “Something went wrong, sorry about this.  Please try again”.   Anyone know how to solve this problem? ...
fondoo's avatar
fondoo
Tutor
Mar 14, 2023

I have successfully unregistered my Orbi serial number and registered it under my own email now. STILL can not get Anywhere Access to work. Why is it this challenging??? Netgear really wants my $$$$ for support contract

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 15, 2023

Be sure all Wi-Fi Private IP Address or MAC Address Randomization is disable on mobile devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

Might try a full on factory reset and setup from scratch first with a Wired PC and web browser. Then see if Orbi app and AA work. 

 

If it still fails, submit a bug report:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message

 

Orbi app and AA is working on my 7 and 8 series systems. 

fondoo wrote:

I have successfully unregistered my Orbi serial number and registered it under my own email now. STILL can not get Anywhere Access to work. Why is it this challenging??? Netgear really wants my $$$$ for support contract