NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi app Anywhere access showing device is offline
Hoping to revive this thread and get some assistance. I still have a support contract, but so far Netgear Support has not been able to provide an answer.
I have the ORBI AX4200 Hardware Version...
It is really frustrating that Netgear provides no documentation about how the Orbi app works and the error messges are not detailed. Could you please provide a bit more detail in these areas:
Which Orbi app is this? (Apple or Android?)
FatButt wrote:
I can administrate parental controls and other settings when I am away from my network.
What other settings can be administered when away from the network?
FatButt wrote:
I get pop-up windows that say "We can't find your Orbi". After I click on X at top left to dismiss this, I see a "Unable to Connect to Router RECONNECT" message at the bottom of the app. If I attempt to RECONNECT, I get the same popup that says "We can't find your Orbi".
This message appears:
- When connected to the local network?
- When away from the local network?
- Both?
FatButt wrote:
I also am able to use the functions on my router and I ignore the Unable to Connect to Router RECONNECT" message at the bottom of the app. It is an annoyance at this point, and I'm hoping that new problems don't occur.
This refers to using the Orbi web interface (http://orbilogin.net ) or the Orbi 'app'?
Hello CrimpOn ,
Thank you for your reply. I used italics to show some of your questions.
Which Orbi app is this? (Apple or Android?)
I use both the Android and Apple Orbi apps. Android for phone and Apple for my iPad.
What other settings can be administered when away from the network?
When I am connected via AnyWhere Access, I can use the following even though I have the "Unable to Connect to Router RECONNECT" message at the bottom of the app.
- Device Manager - I can see my devices and Groups (I have a Parental Controls subscription). I can see when devices go online an offline.
- WiFi Settings - I can access these settings.
- Parental Control can be used to Pause/Resume Internet access
- Network Map - I can access and see my Network Map
- Guest WiFi - I can access these settings.
- Support - I can see my Products
I cannot use the following
- Internet Speed (connection failed)
- WiFi Analytics (signal strength 0%)
- Traffic Meter - Data transferred is shown but pressing the Gear Icon give me a "Not available using Anywhere Access" message.
Unable to Connect to Router RECONNECT error is always shown in the ORBI app (Apple and Android version) when away from the local network.
When I am connected locally is shows Connected and all the functions are available to me.
(sorry for the delay. I was 'away'...)
This is a time when the programmer in me wants to shout out, "print out the damn details!!!" In Anywhere Access mode, the app is trying to send SOAP requests through the Netgear Cloud to some device. Exactly which device??? Show us the serial number, the name, or something???
Either the router has stopped opening a connection to the Netgear Cloud or there is something wrong with the cloud connection. Maybe the Netgear user name no longer points to the correct router?
Geez. There is no information to act on.
I suppose you have 'shaken' the hell out of the smartphone and reported an error?