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Forum Discussion
Orbi app Anywhere access showing device is offline
Hoping to revive this thread and get some assistance. I still have a support contract, but so far Netgear Support has not been able to provide an answer.
I have the ORBI AX4200 Hardware Version...
I have the same problem !
It's been a while since I've been able to access my orbi away from home using the Orbi app on my iphone.
I already updated with the latest version of the firmware and I already restarted it several times but without success. I even reinstalled the app but it didn't fix it.
On the iPhone, the popup message "We Can't find your orbi. reconnect" always appears, then I click on Reconnetc and it returns to the same popup.
I do not know what else to do.
Yes, Orbi Android App 2.26.0.2884.
- Connects perfectly when connected locally to the Orbi WiFi.
Observed that it connects "Locally" and the Anywhere Access option is not visible.
In the past, the Android app would often connect with Anywhere Access, even though connected to the Orbi WiFi and would show "Connect Locally" as a coice. - Fails to connect when connected to a different WiFi network, in this case a Hot Spot from a cell phone.
i.e. app on tablet connected to Hot Spot. Phone on LTE data. - App on cell phone itself fails to connect when phone is on LTE data.
Submitted "Bug Report". (Even took video of error message popping up.)
Netgear Status page shows Orbi as "operational". https://status.netgear.com/
The Android error message looks like this:
Just idle curiosity.... Anyone have any idea what happens when customers file Bug Reports? Are they like the Idea Exchange? Maybe piling up in an InBox that no one is assigned to monitor?
- Connects perfectly when connected locally to the Orbi WiFi.
