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Forum Discussion
Orbi App Asking For Admin Credentials
I noticed the other day that my Orbi satellite wasn't working so I attempted to log in to the app. The app asks me for admin credentials and when I put in "password" or my Netgear password it tells ...
Hi. I am dealing with this exact issue and wondering if you ever found a way to fix it? My app won’t let me type in my email address to log in. It says “admin”. My log in info works to log in online. But my app will not work. Grateful for any help you can provide. Many thanks, Shelley
Have exactly the same bizarre problem!
Please help....
IGAGA wrote:
Have exactly the same bizarre problem!
It would help to know some details, such as:
- Which model of Orbi is this?
- What firmware version is on it?
(Since the 'app' is not connecting, the way to find this is to use the web browser interface (http://orbilogin.net). The firmware version will be in the upper right part of the screen.) - Is the app on an iPhone/iPad or on an Android device?
I am continually annoyed that every time the Orbi app gets updated on my Android devices, I am forced to enter login credentials. The app always offers me a choice of "admin" or an old email account that I lost access to years ago, and I have to enter the correct Netgear login email account/password. After that, the app opens by itself as expected.
When initially setting up the Orbi app, there are two login steps. (1) is for the Netgear email login credentials, (2) asks for the router administrative credentials ("admin" plus password).
All I can figure is that somehow your Orbi app is confused (and should be put down out of kindness)
Hello,
I've had this Orbi system maybe 5 years and I've never had an issue with the app and being able to use it. I don't have the specifics on the system at the moment but I can tell you that my app does not give an option for the log in. It says "admin" and it isn't able to be deleted. So basically my app is a waste and I cannot find a contact number for Orbi customer support to help solve the issue. I have loved my Orbi system but honestly I am considering finding something else since I can't find someone in customer service to help
Thanks for the information. Alas, Netgear provides 90 days of "complimentary support" with a router purchase, which appears to have ended 4 1/2 years ago. Netgear has a subsidiary called GearHead that offers telephone support for a fee:
https://www.netgear.com/home/services/gearhead/
I have never contacted GearHead:
- Because I am too stubborn and cheap.
- Because my issues were not serious enough.
- Because volunteers on this community forum were able to solve my issues.
Since I think the Orbi 'app' is basically worthless, I open it only when someone posts a question. Otherwise, I use the Orbi web browser interface nearly every day.
Before getting out your credit card (either for GearHead or for a new WiFi system), perhaps it would be worth some more investigation.
- Has this Orbi been rebooted recently?
- How about a simple Factory Reset?
For example, if you save a copy of the current configuration, do a Factory Reset, then restore the configuration, the entire process takes less than 15 minutes. - Have you deleted the Orbi app from the Android device (including cache and data) and reinstalled it?
