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Forum Discussion

Apprentice

Aug 16, 2020

Orbi App bug - reviewing connected devices, the app does not allow scrolling to the very bottom.

Orbi app bug - reviewing connected devices, the app does not allow scrolling to the very bottom. It cuts it off.

Guide

Sep 23, 2020

I also cannot scroll down the device list in the Orbi App under "Network Map".

Orbi Android App Version: 2.6.2.1239

RBR50 Firmware: V2.5.1.16

Phone: Samsung Note 9 - Android 10 - One UI Version 2.1

Thanks in advance for fixing!

NETGEAR Employee Retired

Sep 23, 2020

Hi richromerman,

May you update your Orbi to the latest firmware version and let us know if your issue persists.

https://www.netgear.com/support/product/RBR50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.0.70%20(for%20US%20Region%20Only)

Christian

richromerman
Guide
Sep 24, 2020
Hey, Christian_R NETGEAR Moderator

I still have the issue after I updated both the router and the satellites to V2.7.0.70. When I downloaded the app on my kid's IOS iPad, there is no scrolling issue at all so it seems to be an Android App issue.

Please advise/help. Thank you,

Christian_R wrote:
Hi richromerman,

May you update your Orbi to the latest firmware version and let us know if your issue persists.

https://www.netgear.com/support/product/RBR50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.0.70%20(for%20US%20Region%20Only)

Christian