NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi App Bug with Firmware 2.7.1.60
I updated to Orbi firmware 2.7.1.60 last night and now when I go to view the devices connected to the Orbi via the Orbi app I get the following error. This happens on both my iPad and iPhone so it se...
Solved for me at least!
I downloaded to newest iphone app this morning and I can now access the Device Manager and see all devices with no error occurring! So finally fixed I think. I tried it both on my iphone and ipad and it works fine :-D I hope it's fixed for everyone now!
Having the same problem after firmware upgrade. Cannot see list of devices.
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
RobertHardy wrote:
Having the same problem after firmware upgrade. Cannot see list of devices.I've posted here meanwhile:
https://community.netgear.com/t5/Orbi-App/Orbi-App-Bug-with-Firmware-2-7-1-60/m-p/2000585#M2314
Seems like this error has been happening to a number of people.
I also noticed this error occurs for people with newer firmwares on Nighthawk routers as well and using the nighthawk app. I think it is a firmware issue.
Something NG will have to look into. Nothing we can do about it here in the forums. Keep in touch with NG support.
Good Luck.
Updated to Iphone app version 2.7.0.28 on 11/16/2020. Still have the same problem accessing device information via the app on the Orbi system using firmware 2.7.1.60. Clicking on "Devices" results in a delay followed by "Could not reach server. Try again later (code: CDIL-API-FAIL). OK"
Good News that the Support is aware. Thank you Steve3D !
1) 2.7.1.60
2) iPhone App 2.7.0.28
3) CDIL-API-FAIL
No devices shown at all on RBR50 (router) OR on any of the Satellites RBS50 and RBS20.
- Thanks for the news! Did support provide a timeline to correct? We are almost at 4 weeks on this. Ty!!
same issue. clearly terrible testing quality at netgear.
will this EVER get fixed ?
how hard is it ?
