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Forum Discussion

Isnt's avatar
Isnt
Star
Oct 31, 2020
Solved

Orbi App Bug with Firmware 2.7.1.60

I updated to Orbi firmware 2.7.1.60 last night and now when I go to view the devices connected to the Orbi via the Orbi app I get the following error. This happens on both my iPad and iPhone so it se...
  • Isnt's avatar
    Isnt
    Dec 13, 2020

    Solved for me at least!
    I downloaded to newest iphone app this morning and I can now access the Device Manager and see all devices with no error occurring! So finally fixed I think. I tried it both on my iphone and ipad and it works fine :-D I hope it's fixed for everyone now!

     

Wallyec's avatar
Wallyec
Aspirant
Dec 14, 2020

Latest App update fixed it for a blink - devices were listed - then the CDIL error was back and NO DEVICES FOUND.  i reloaded the App  but no go.  Maybe the pending 14.03 update will have some impact??

relberfeld's avatar
relberfeld
Apprentice
Dec 14, 2020

exactly what happened to me

worked for 1 minute now fails 100% of the time even after re-installing the app.

 

i suggest contacting david.henry@netgear.com

 

enough people making noise about this may insire the tech team to fix it

 

  • Reset19's avatar
    Reset19
    Aspirant
    Dec 14, 2020

    Updating to the latest app does not resolve this on my iOS devices.  After app re-install, devices show up briefly just until the security status is established. Then back to the error.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 21, 2020

    Hello Orbi App Users,

     

    If you're still experiencing issues with your Orbi app, please send me a private message with the following info. 

     

    Orbi Model:

    Orbi Firmware Version:

    Orbi App Version: (please also specify if you're on iOS or Android)

    iOS Software Version: (if applicable)

     

    Thank you,

    Christian 

    • Stev3D's avatar
      Stev3D
      Luminary
      Dec 21, 2020

      Christian_R , can you confirm that the bug that broke the iOS Orbi app when the iOS Nighthawk app was also installed has been resolved.  Back when the Orbi app started giving us fits, I learned (and confirmed) that having both it and the Nighthawk app installed was an issue.  Has that aspect been addressed (so it is safe to reinstall the Nighthawk app)?  Thank you.

      • relberfeld's avatar
        relberfeld
        Apprentice
        Dec 21, 2020

        this has NOT in any way been resolved.  I still have the problem WITHOUT the nighthawk app.  Nobody at Netgear has been able to figure out why no devices are showing. Unbelieveable.

         

    • Reset19's avatar
      Reset19
      Aspirant
      Dec 21, 2020

      :) Not sure ho

      Christian_R wrote:

      Hello Orbi App Users,

       

      If you're still experiencing issues with your Orbi app, please send me a private message with the following info. 

       

      Orbi Model:

      Orbi Firmware Version:

      Orbi App Version: (please also specify if you're on iOS or Android)

      iOS Software Version: (if applicable)

       

      Thank you,

      Christian 


      w to initiate a private message...  Is there a link or do you have an email address to send to 

      • ase116's avatar
        ase116
        Aspirant
        Dec 22, 2020

        I highly recommend contacting Christian at Netgear Support.  If you have problems with the latest firmware update for the RBR50 Router and the Orbi app, there is a fix available.  I think Netgear does hear us.

    • rblock's avatar
      rblock
      Aspirant
      Dec 24, 2020
      Orbi Model: RBR50
      Orbi Firmware Version: 2.7.1.60
      Orbi App Version: (please also specify if you're on iOS or Android): 2.7.4.1
      iOS Software Version: (if applicable): 14.3