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Forum Discussion
Solved
Orbi App Bug with Firmware 2.7.1.60
I updated to Orbi firmware 2.7.1.60 last night and now when I go to view the devices connected to the Orbi via the Orbi app I get the following error. This happens on both my iPad and iPhone so it se...
Solved for me at least!
I downloaded to newest iphone app this morning and I can now access the Device Manager and see all devices with no error occurring! So finally fixed I think. I tried it both on my iphone and ipad and it works fine :-D I hope it's fixed for everyone now!
And you are probably not running the POS software called armor
That is correct. After I installed 2.7.1.60, Armour was automatically started without my intervention. I had to turn it off and now it has expired. Even when it was running, I was unable to access my devices through the app.
The only saving grace for Netgear is that they at least give you access to a web app. I can’t say that for Google or other mesh systems.
The only saving grace for Netgear is that they at least give you access to a web app. I can’t say that for Google or other mesh systems.
Still no excuse for not fixing it. Tech at netgear needs new management and staff
rblock wrote:
That is correct. After I installed 2.7.1.60, Armour was automatically started without my intervention. I had to turn it off and now it has expired. Even when it was running, I was unable to access my devices through the app.
The only saving grace for Netgear is that they at least give you access to a web app. I can’t say that for Google or other mesh systems.- Completely agree!
With help from the Netgear (JM), we did a complete hardware reset of the Orbi. In essense, I started from scratch with the factory password and used the Orbi app on my iPad to setup the system from scratch (including cycling my cable modem). During this process, the app indicated that a firmware update was needed. The firmware version updated is V2.7.2.102. (This in not a typo - V2.7.2.102) This firmware update during the new device setup using the Orbi app, has resolved the issue for me. I have Armor and all of my devices are shown in the app.
My thanks to the Netgear support staff that monitor this community.