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Forum Discussion

Isnt's avatar
Isnt
Star
Nov 03, 2020

Orbi App Bug with Firmware 2.7.1.60

I updated to Orbi firmware 2.7.1.60 a few nights ago and since then when I go to view the devices connected to the Orbi via the Orbi app I get the following error. This happens on both my iPad and iP...
Pweissma's avatar
Pweissma
Guide
Nov 06, 2020

I'm having the same problem since updating the firmware. It seems iphone related. I get the cdil-api-fail error on the orbi app when I try to look at devices. I've reistalled the app several times on 2 different iphones and it doesn't help. The Device manager shows no devices. After reinstalling, the first time the app runs I do see devices associated with each rbs50, rbs40v and rbr50 on my network. However, if I close the app and go back in, the app shows no associated devices. 

Pweissma's avatar
Pweissma
Guide
Nov 06, 2020

I wasted way to much life on this. I spoke with support for way too long. The iphone app isn't compatible with firmware v2.7.1.60. 

If you've already updated you're firmware my advise is to just wait for the next version of the phone app. Not knowing this I wasted time rolling back to firmware 2.5.2.4 on my RBR50 and my two RBS50's. This fixed the app issue but I couldn't get the RBS50's to connect to the RBR50. At this point, after support broke my system, they wanted to charge me $90 for 6 months of support so I hung up. Turns out something didn't go right when I tried to roll back the firmware on the  RBS50's even though the router web page said the firmware was 2.5.2.4. I took the easiest path back to a working system by changing my RBR50 back to 2.7.1.60 and I'll just wait for the iphone app to be updated.