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Orbi App Cannot Find Orbi Router
I purchased the Orbi package which includes one router (RBR850) and two APs (RBS850). After lots of attempts trying different things, the Orbi app still cannot find the router. Details below. I f...
- I tried to follow your solutions as well and had set it up via the ip login. Then stumbled upon the fact that I had prior netgear and nighthawk apps on my phone. I deleted those and then tried to connect through the Orbi app and it connected immediately.
p.s. I forgot to mention that Netgear has separate community forums for the AX product:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
and for the Orbi "app"
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Somtimes people watch only one of the many Orbi forums. Posting the question in one of the other forums may attract the notice of someone who has encountered this before.
Ok, I can provide an update. I did as you suggested and tried another iPhone in the house (same model, same iOS version) and the app immediately found the router. Something is up with my app or phone's settings. I tried deleting the app and reinstalling, but it still couldn't find the router. I did some digging online and it seems iOS can save app settings for up to a day, so I deleted the app and waited a couple days before reinstalling. The app did boot up as though it had never been opened before, making me think the settings had been wiped. But, it still cannot find the router.
Any ideas on what else to look for that may be blocking the app from seeing the router? Or even detecting the WiFi network my phone is on (since the app says it can't find one)?