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Forum Discussion

afguy74's avatar
afguy74
Aspirant
Dec 04, 2020

Orbi App change 2FA email address.

Hello everybody,    I have the Orbi app installed on my iphone and when I logged in this morning using my icloud email, I noticed that for 2 factor authentication, it was giving me the option for m...
afguy74's avatar
afguy74
Aspirant
Dec 06, 2020

It seems that my email was changed somehow and i now get the codes on my icloud.com email by my phone number is not working.  I select sms message but then it does not let me progress when i click the continue button.  

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 10, 2020

    Hello afguy74,

     

    I recommend using the following link to open a support case regarding the Orbi app: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

     

    1. Select "Get help on my NETGEAR product"

    2. Select your country

    3. Select "I have a NETGEAR product without a serial number"

    4. In the dropdown menu, please select "Orbi App" as the product

     

    Regards,

    Christian