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Forum Discussion
afguy74
Dec 04, 2020Aspirant
Orbi App change 2FA email address.
Hello everybody, I have the Orbi app installed on my iphone and when I logged in this morning using my icloud email, I noticed that for 2 factor authentication, it was giving me the option for m...
afguy74
Dec 06, 2020Aspirant
It seems that my email was changed somehow and i now get the codes on my icloud.com email by my phone number is not working. I select sms message but then it does not let me progress when i click the continue button.
- Christian_RDec 10, 2020NETGEAR Employee Retired
Hello afguy74,
I recommend using the following link to open a support case regarding the Orbi app: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.
1. Select "Get help on my NETGEAR product"
2. Select your country
3. Select "I have a NETGEAR product without a serial number"
4. In the dropdown menu, please select "Orbi App" as the product
Regards,
Christian