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Solved
Orbi App completely not working
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and intern...
FYI for Apple device users;
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
Rmalibu wrote:
Orbi app not connecting to router but Wi-Fi working
Does anyone know if netgear aware of this problem and working on a fix?
elufkin wrote:
I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either.
Perhaps I am mistaken, but setting up the router and accessing the router are two different things. In order to "set up" the router, all user configuration would have to be erased (Factory Reset). This would be disruptive to say the least.
Alas, you may be facing a Factory Reset anyway. When a login to the web interface is rejected three times in a row, the Password Reset screen comes up and offers to reset the password when given the router serial number and correct response to some security questions. The very first time I attempted this process, I could never get it to accept my responses. Did the Factory Reset and during the next setup I was very deliberate about (a) pulling down the security question choices (b) picking one and (c) writing down the exact way I entered the response. Once the router was going again, I forced a password reset by entering a bad password three times in a row, and the password reset worked correctly. (I set the password to what it was all along. No requirement to 'change'.)
Sorry for the confusion. My router is already set up and working I just can't access it throught the app. I uninstalled the app and reinstalled but it says "router not found" so I can't access or view my network through the app.
The phone/tablet running the Orbi app is connected to the Orbi primary WiFi network, correct? (not the guest network)
Do you have another device that the app can be loaded on? (I have the app on two smartphones and two tablets.)
Are you on iOS? If so, make sure icloud relay, random ip/mac is disabled.
Those can cause connection issues.
- Also here’s some screen shots. The first is router not found and then when I try connect anywhere it says device disconnected.
