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Forum Discussion
Solved
Orbi App completely not working
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and intern...
FYI for Apple device users;
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
Rmalibu wrote:
Orbi app not connecting to router but Wi-Fi working
Does anyone know if netgear aware of this problem and working on a fix?
Sorry for the confusion. My router is already set up and working I just can't access it throught the app. I uninstalled the app and reinstalled but it says "router not found" so I can't access or view my network through the app.
The phone/tablet running the Orbi app is connected to the Orbi primary WiFi network, correct? (not the guest network)
Do you have another device that the app can be loaded on? (I have the app on two smartphones and two tablets.)
Are you on iOS? If so, make sure icloud relay, random ip/mac is disabled.
Those can cause connection issues.
I'm on iOS. I saw that from a previous post and have disabled the icloud relay but that didn't make any differences.
Yes, I'm connected to my primary network not the guest wifi. I'll try and add the app to my iPad.
