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Guide

Apr 28, 2022

Solved

Orbi App completely not working

Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and intern...

FURRYe38
May 11, 2022
FYI for Apple device users;

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.

Rmalibu wrote:

Orbi app not connecting to router but Wi-Fi working

Does anyone know if netgear aware of this problem and working on a fix?

FURRYe38

Guru - Experienced User

Apr 29, 2022

I know this is for an Orbi system, however you might give this a try as it worked for me in getting the Nighthawk app connected. Might work same for Orbi app:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works/m-p/2216645#M14022

elufkin wrote:

Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and internet still worked. Tried to trouble shoot and tried to search for any firmware updates through the app but kept gettting an error and to skip. So I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either. Any help/recommendations is greatly appreciated.

ft765

Aspirant

Apr 29, 2022

I have two iPhones one has been updated and one has not. The one running the latest IOS is not connecting to the router and shows a error message that is not connected. The one running the older IOS is running the app just fine.

whadzinaname
Initiate
Apr 30, 2022
I have the same issue. I have the Orbi RBR750. I am connected to the internet, but can’t connect to the Orbi router. The app nor the webpage work (I get a connection refused error). Any pointers?
- MB_Love
  Apprentice
  May 04, 2022
  I have exact same issue. Never again will I buy Netgear, this is insane.
  - FURRYe38
    Guru - Experienced User
    May 04, 2022
    What mobile platforms are you using? If Apple, be sure to disable WiFi Private IP Address Limit IP Address Tracking and iCloud Private Relay on the iPhone or iPad.
    
    MB_Love wrote:
    I have exact same issue. Never again will I buy Netgear, this is insane.
- surround
  Star
  May 21, 2022
  Having the same problem with the exact same router RBR750
  - Rmalibu
    Star
    May 21, 2022
    I would email support and start a ticket and go from there they will get your router info so they hopefully can send the fix to your specific router.
Toru6010
Initiate
Apr 30, 2022
Exact the same here. As of yesterday night, my RBR750 does not connect anymore , while the satellites do. I tried various reboots but it doesn’t help.
- FURRYe38
  Guru - Experienced User
  May 02, 2022
  Have you disabled WiFi Private IP address and Limit IP Address Tracking on any Apple Devices?
  
  Toru6010 whadzinaname
  - jkk4_1998
    Apprentice
    May 03, 2022
    That does nothing. Still no access thru app or website.