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Solved
Orbi App completely not working
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and intern...
FYI for Apple device users;
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
Rmalibu wrote:
Orbi app not connecting to router but Wi-Fi working
Does anyone know if netgear aware of this problem and working on a fix?
Same thing happened last night. Orbi router got disconnected all of a sudden, then I unplugged the power source and it was back running after plugging it back in. But the app isn’t detecting the router anymore even with anywhere access. Although the network is working fine just the app not detecting. So has there been a solution to this. I don’t want to factory reset like other says I’m afraid it won’t even find the router ever again.
Only solution so far is factory reset. Total BS, and an inexcusable error by Netgear.
Same problem here. I just updated to the latest firmware today hoping it would help with ongoing stability issues with the satellites - and as soon as the router had the new FW I could no longer connect to it via browser or apps. I could see the moment it happened as I was doing a manual update via the browser connection to the router. It said it was updating - and then the browser couldn't connect to the router anymore.
Like others, I am not keen to do a factory reset for the hassle as well as the fact that the internet is working, and I don't want to mess with that.
We are not super tech savvy, and we thought we were getting a user-friendly solution to our ho
oops - website froze when I was posting, and I didnt realise it had only saved part of my post.
Anyway - yes we have had a lot of issues with this system.