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Forum Discussion
Solved
Orbi App completely not working
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and intern...
FYI for Apple device users;
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
Rmalibu wrote:
Orbi app not connecting to router but Wi-Fi working
Does anyone know if netgear aware of this problem and working on a fix?
Only solution so far is factory reset. Total BS, and an inexcusable error by Netgear.
Same problem here. I just updated to the latest firmware today hoping it would help with ongoing stability issues with the satellites - and as soon as the router had the new FW I could no longer connect to it via browser or apps. I could see the moment it happened as I was doing a manual update via the browser connection to the router. It said it was updating - and then the browser couldn't connect to the router anymore.
Like others, I am not keen to do a factory reset for the hassle as well as the fact that the internet is working, and I don't want to mess with that.
We are not super tech savvy, and we thought we were getting a user-friendly solution to our ho
oops - website froze when I was posting, and I didnt realise it had only saved part of my post.
Anyway - yes we have had a lot of issues with this system.
Even a factory reset didn't work......... beyond frustrated about the lack of Beta testing before the newest Firmware release.
Internet and WiFi works just fine......App is useless. Kind of hard to control internet usage for kids through the app if I cant even get into the app lol..