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Forum Discussion
Solved
Orbi App completely not working
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and intern...
FYI for Apple device users;
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
Rmalibu wrote:
Orbi app not connecting to router but Wi-Fi working
Does anyone know if netgear aware of this problem and working on a fix?
I spoke to Netgear. They are aware of the issue. They recommend a factory reset which I do NOT want to do. A software update is in the works. Emergency red flag priority ticket has been open and escalated. Netgear initiated an automatic software update all across the board. This caused the issue. Netgear why didn't you all tested in the lab prior to deploying the software?? Netgear/Engineering team if you are reading this PLEASE have a toggle button option (on/off) on the GUI so that those that don't want the update can turn it off. Let's get the ball rolling and fix this ASAP!!
Any time frame on the software update? And even when available is a factory reset still needed