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Forum Discussion
Solved
Orbi App completely not working
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and intern...
FYI for Apple device users;
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
Rmalibu wrote:
Orbi app not connecting to router but Wi-Fi working
Does anyone know if netgear aware of this problem and working on a fix?
Someone suggested to unplug it for 5 mins and wait 5min booting up, did that & can now log back into the app. Although some things aren’t functioning correctly. So for someone to escalate this issue or write up a ticket to support, I’m guessing you need to have paid subscription for tech support if yours expired right?
No I had recently upgraded my orbi but just went to their support page and emailed them and they responded with in a couple of hours. Try supportcase@netgear.com. Or just go to their support page at netgear.com
Once orbi app working and armor trial ending if one purchases armor it also says to protect some devices bitfender will accept that one has to download the Bitdefender app. If armor reportedly protects connected devices why need for adding bitdefender