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Forum Discussion
Orbi App crashing
Since couple of weeks my orbi app on android phone crashes everytime I try to login. It simnply freezes and the app crashes, I have tried re-installing the app, reset my router to factory settings, b...
Orbi app crashes. I can access Orbi online settings and manage my network from there, but not from the app. Firmware V2.7.3.22. Galaxy S7.
Try a different device to see if app crashes?
Remove and re-install the app on your S7?
58038 wrote:Orbi app crashes. I can access Orbi online settings and manage my network from there, but not from the app. Firmware V2.7.3.22. Galaxy S7.
App works on wife's S7, but crashes on mine. Uninstall, restart phone, reinstall, clear cache, clear data... still crashes. Sounds like a problem with my phone, any ideas to fix? Otherwise, I'll just use her phone when I want to check the network. Thanks.
No ideas. Ya, sounds like a specific problem with your phone and app issue. You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on. :smileyembarrassed:
Same issue , I can finally log in online but the phone app is useless, crashes when trying to log in (Samsung Galaxy S7)
Esure the app is up to date. Un-install then re-install it.
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then you'll need to contact NG support.
ButterflyWisper wrote:
Same issue , I can finally log in online but the phone app is useless, crashes when trying to log in (Samsung Galaxy S7)
FURRYe38 wrote:
Esure the app is up to date. Un-install then re-install it.
Achieves nothing here.
Uninstall, clear data in Android app, reinstall.
Still crashes.
