NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi App crashing
Since couple of weeks my orbi app on android phone crashes everytime I try to login. It simnply freezes and the app crashes, I have tried re-installing the app, reset my router to factory settings, b...
Did you not contact the forum moderator about this?
https://community.netgear.com/t5/Orbi-App/Orbi-App-crashing/m-p/2077876/highlight/true#M3091
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on.
Savasral wrote:Its appalling that the company has chosen to keep quiet while so many folks out there are having this same issue. If the app was built with IoS in mind, then thats okay - atleast they should advertize it that way so that while we spend $400 for the unit, all of us android users may as well spend another $800 to get an iphone !!
I am dismayed that Netgear has not responded to this issue in a meaningful way. It's been months since it was reported and it is clearly affecting quite a few people. This is not an Android problem, or a problem with a specfic model of smartphone. This is a Orbi software problem that Netgear has chosen to ignore. I spent good money for this product and it is not working properly. Netgear has had plenty of time to fix this issue. I will not be buying or recommending Netgear in the future.
Did you not contact the forum moderator about this?
https://community.netgear.com/t5/Orbi-App/Orbi-App-crashing/m-p/2077876/highlight/true#M3091
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on.
billcurrier wrote:I am dismayed that Netgear has not responded to this issue in a meaningful way. It's been months since it was reported and it is clearly affecting quite a few people. This is not an Android problem, or a problem with a specfic model of smartphone. This is a Orbi software problem that Netgear has chosen to ignore. I spent good money for this product and it is not working properly. Netgear has had plenty of time to fix this issue. I will not be buying or recommending Netgear in the future.
- TP-Link Deco model S4 work just as good if not better then Orbi for half the price. Their app doesn't crash for months on end with no fix or update to app. Check them out on Amazon. Highly rated.
I haven't seen orbi app crash connected to either my Orbi AC or Orbi AX systems on both Apple and Android devices.