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Forum Discussion
Orbi App crashing
Since couple of weeks my orbi app on android phone crashes everytime I try to login. It simnply freezes and the app crashes, I have tried re-installing the app, reset my router to factory settings, b...
They need to fix the app. I'm about ready to trash the system for something else.
Did you not contact the forum moderator about this?
https://community.netgear.com/t5/Orbi-App/Orbi-App-crashing/m-p/2077876/highlight/true#M3091
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on.
redwhiner wrote:
They need to fix the app. I'm about ready to trash the system for something else.
Factory Reseting my phone is the solution.
Orbi has made an agreement to support their device.
If netgear can not support their application, then I will request a refund.
You state a "last resort" (factory reset phone)
What are the prior resorts?
The provided link simply goes to the last resort.
I remain confused about messages #44 and #45.
#44: "Factory Reseting my phone is the solution."
#45: "This is not a fix. "
Did the Orbi app work after resetting the phone or not?
Netgear's community forums are a convenient web place for customers to discuss Netgear products, including posting about problems they are having so that other customers can comment (confirm that they have the same problem and could not solve it. describe a solution that has worked for them. propose ways to troubleshoot the problem. etc.) In almost five years, I have never seen a post by any person claiming to be a Netgear support or engineering employee. Other manufacturers may assign employees to monitor forums and respond to questions, but it appears that Netgear does not.
In the absence of guidance from Netgear, we customers offer eac other ways to get past the issue, often describing what other users have posted. I, myself, do not have an AX Orbi, so anything I would post would be hearsay.
I agree 100% that customers should not have to find ways to get a product to function as it should. But, what's the alternative? We cannot get the Netgear corporate structure to be more responsive or more agile.
My own solution to "the app doesn't work" would be, "Quit using the stupid app. Use the web browser interface."
- Not using the app would be a great solution...if you were able to modify parental controls from the web gui...which you cannot unless it was recently added and I missed it.
