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Forum Discussion
Orbi App crashing
Since couple of weeks my orbi app on android phone crashes everytime I try to login. It simnply freezes and the app crashes, I have tried re-installing the app, reset my router to factory settings, b...
Same issue , I can finally log in online but the phone app is useless, crashes when trying to log in (Samsung Galaxy S7)
Esure the app is up to date. Un-install then re-install it.
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then you'll need to contact NG support.
ButterflyWisper wrote:
Same issue , I can finally log in online but the phone app is useless, crashes when trying to log in (Samsung Galaxy S7)
FURRYe38 wrote:
Esure the app is up to date. Un-install then re-install it.
Achieves nothing here.
Uninstall, clear data in Android app, reinstall.
Still crashes.
Something NG and Samsung need to work on.
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
One can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then you'll need to contact NG support.
On Orbi device App Ver 2.11.0.1661 Firm v2.7.3.22.
Samsung 7edge App Version 2.11.0.1661 Updated Aug 16 2021
The app is requesting permission to Camera, Contacts, Location, Microphone, Phone, Storage, Other ie Flashlight, run startup, view network connections, netgear cloud, prevent phone from sleep, wifi connect, finger print, data, multicast etc.
I called support. They had me update tthe ORBI firmware.
The app works on my Samsung Tablet SM-T818T AndVer 7.0 Knox Ver 2.7.1
Customer Suppor states there is a New Phone version comingout in 5 days, as Netgear is aware of the issue.
Now we wait.
