Since couple of weeks my orbi app on android phone crashes everytime I try to login. It simnply freezes and the app crashes, I have tried re-installing the app, reset my router to factory settings, but nothing seems to help. Any advice is highly appreciated.

Orbi, why haven't you responded to this problem? It is appears to be an issue with the app and is clearly happening to multiple people.

I am dismayed that Netgear has not responded to this issue in a meaningful way. It's been months since it was reported and it is clearly affecting quite a few people. This is not an Android problem, or a problem with a specfic model of smartphone. This is a Orbi software problem that Netgear has chosen to ignore. I spent good money for this product and it is not working properly. Netgear has had plenty of time to fix this issue. I will not be buying or recommending Netgear in the future.

I'm sorry to have made such a mess of this topic. (counting toward my quota of five mistakes per day). Here's what I see so far: On the iPhone and some Android phones, the Orbi app crashes when accessing the RBR750. (but not on all Android phones) Removing and reinstalling the Orbi app does not fix the problem. Without the Orbi app, it is impossible to use Anywhere Access or Parental Controls on the Orbi. There are some people on the forum who clearly have a relationship with Netgear because of their 'capital N'. Since they almost never participate in discussions, I still view this as "no Netgear support on the forum" in the sense that other manufacturers offer. This should not be happening. Making the customer fix the problem by resetting a cell phone should not be expected. Because of my OCD, I'd still like to know if resetting the cell phone made the Orbi app work or did not (messages #44 and #45). If it DID get the app to work, then users have a clear choice: 'work around' Netgear's failings and be able to use Anywhere Access and Parental Controls.... or turn blue in the face waiting for Netgear to release new firmware. If (as I suspect) a factory reset did not resolve the Orbi app issue, then there is no 'workaround'. (Or, as I also suspect, no one has actually done a factory reset on their cell phone and thus the topic is entirely conjecture.)

The new update for Android seems to have fixed the problem. Released yesterday 8/3/21 - So far so good. If you haven't already, get on it.

Orbi App crashing | NETGEAR Communities

61 Replies

FURRYe38
Guru - Experienced User
Aug 05, 2021
Savasral redwhiner billcurrier MrSqueakers
https://community.netgear.com/t5/Orbi-App/Orbi-App-crashing/m-p/2124530/highlight/true#M3476
bakersfroon
Aspirant
Sep 03, 2021
Reinstall and do not give location permission!
- GuyInDFW
  Aspirant
  Sep 17, 2021
  This is not a fix.
  - CrimpOn
    Guru - Experienced User
    Sep 17, 2021
    GuyInDFW wrote:
    
    This is not a fix.
    
    I am confused. "This is not a fix":
    
    Because message #44 was incorrect. Resetting the phone appeared to solve the problem, but did not?
    
    Because people should not have to reset their phones to get an app to work?
Singh_Sg
Aspirant
Dec 18, 2021
I have Samsung S21 Android 12...rwportrd this issue of app crashing 10 days back, still no reply or resolution from Netgear.

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Orbi App crashing