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Forum Discussion
Orbi app defaults to Anywhere Access instead of “Connected Locally”
The latest two updates for the Orbi iOS app have defaulted to connecting to the router via Anywhere Access at app opening instead of the “connected locally” option. And yes I am on WiFi and connected ...
The joy of owning an iPhone. The Android Orbi 'app' lacks this interesting behavior. Even though Anywhere Access is enabled, when the device is connected to the Orbi LAN, the Orbi app connects directly to the Orbi. Only when not connected to the local LAN does the app use the Anywhere Access method. (I just checked to make certain.)
I am definitely not an iPhone fan...but the Android app does display this behavoir for some, like me! I have a Samsung Galaxy S9 with all the latest updates and the Orbi app always connects to Anywhere Access irrespective if I'm connected to the router and have 100% wifi signal! The only time it connects directly to the router is either when I do it manually or if Anywhere Access is switched off.
I raised this as an issue with technical support over a month ago but have had absolutely no response. As others have said on here, the 'free' technical support offered is as helpful as a chocolate teapot although at least you can eat the chocolate!
To be absolutely clear, turning Anywhere Access off is not a fix.
J3rry wrote:
I am definitely not an iPhone fan...but the Android app does display this behavoir for some, like me! I have a Samsung Galaxy S9 with all the latest updates and the Orbi app always connects to Anywhere Access irrespective if I'm connected to the router and have 100% wifi signal! .
Yet another learning opportunity for me..... Maybe I am simply incorrect about the Orbi app and my RBR50 router. How does the Orbi app indicate that it is using Anywhere Access rather than the local WiFi connection?
- I think it possibly depends on the Orbi uou have. I have the RBR750 and the app defaults to Anywhere Access. I also manage a RBR350 for someone else but this does not default to Anywhere Access (although I've not tried it since recent app updates).
To determine how the app is connected look at the top left of the app. If a white house symbol is displayed in a white circle the app is connected directly to the Orbi. If a white cloud is displayed the app is connected to Anywhere Access.