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TomD4744's avatar
TomD4744
Aspirant
Feb 16, 2021

Orbi App Device manager

When I use the IOS Orbi app for my  RBR50 (with two satellites RBS 50 visible in the app), everything seems to work fine but when I choose Device Manager on the home screen, it says: no. Device found! (Sorry, the action was failed).

When I use the the ORBILOGIN.NET software I can see plenty devices and the satellites.

 

RBR50 and RBS50 updated with the latest firmware.

IOS version 14.4 

 

Whats is the problem and preferably: the solution?

 

Thanks

Tom

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 18, 2021

    Hello TomD4744, 

     

    May you provide the current Orbi app version you have installed.

     

    Christian 

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Feb 24, 2021

        Hi TomD4744,

         

        May you power cycle your Orbi system and reinstall the Orbi app. Please let me know if your issue persists.

         

        Christian