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DevonWorrell's avatar
DevonWorrell
Guide
Sep 20, 2020
Solved

ORBI App does not ask for Local Network access permission with IOS 14.2 so can't use the app at all

It appears that there is a problem with IOS 14.2 either as a new OS issue for asking for Local network access or the app is not doing it. Can not use the app at all because of this.
  • ViperCU's avatar
    ViperCU
    Sep 21, 2020
    Reinstalled several times with the same issue. BUT, I stumbled upon a fix: I installed the nighthawk app and when I installed it did ask for permission for local network access. Because I don’t have a nighthawk, I got the same error/issue but then when I deleted the nighthawk app and reinstalled the orbi app, it worked and asked for local network access. So, my problem is solved and maybe this will work for someone else.
MitchStr's avatar
MitchStr
Tutor
Oct 09, 2020
Restart your phone when all else fails
afff50v2's avatar
afff50v2
Guide
Oct 09, 2020

I have restarted my phone.  I have rebooted my phone.  I have tried EVERYTHING that has been suggested.  nothing has worked.  

  • afff50v2's avatar
    afff50v2
    Guide
    Oct 09, 2020

    and getting these stupid badges for being a 'poster' when I am just on here trying to find a solution to an app issue is just insulting.  

  • afff50v2's avatar
    afff50v2
    Guide
    Oct 09, 2020

    I found this response in another thread.  Looks like it was from the 5th - but it worked for me getting the phone to accept the app and open for me.  This post is from another user.  

    ⬇️⬇️⬇️

     

     

    Folks,

    I spoke to the Netgear support team post waiting for  an hour & a half on the call

     

    This is a known bug in Orbi mobile app for IOS 14 and their technical team is looking in to this. There is workaround for this is..

     

    1. Open the Orbi app and login providing your credientials

    2. Sign in using two factor authentication

    3. During step to trust the mobile device, click on dont trust and proceed

    4. You will be able to get in to the Orbi app.

     

    This is working for me and I can access the Orbi model features using Orbi mobile app. Trust this helps..

    View solution in original post

     
     
    Model: RBR50|Orbi AC3000 Tri-band WiFi Router
    Message 9 of 14

     

  • Darrennelson12's avatar
    Darrennelson12
    Aspirant
    Nov 25, 2020

    Same issues here ,, have spent hours trying to set it up with no luck. Prtty sure im taking it back any buying a different brand 

  • DevonWorrell's avatar
    DevonWorrell
    Guide
    Nov 26, 2020

    My recommendation is to delete the Orbi AND Netgear appliations from Phone. Restart the phone and then install Orbi app only. This seemed to work for me when there is only just the Orbi app and it is launched for the very 1st time.

  • MANtgearUser's avatar
    MANtgearUser
    Aspirant
    Dec 03, 2020

    Absolutely assine that there is no functional solution on this tread that works.   Local Area Network access option has NEVER once shown up on iOS 14.2.  I've removed (deleted) it, installed the Orbi app 10 times, rebooted the phone, said yes in their dialogue but the option has never shown up.   Glad I spent hundreds on this thing that won't work and clearly the vendor doesn't pay attention to threads with THOUSANDS of views which are clearly frustrated end users with the same problem.  

     

     

     

  • Daniel84's avatar
    Daniel84
    Tutor
    Dec 03, 2020
    If you have the nighthawk app, delete it. Then delete orbi app and restart your phone. That worked for me! If you dont have nighthawk app there that is not the issue, then connect a laptop with cable directly the router and access the web interface and you can configure them there on forst instance.

    Also be Sure you dont have any VPN software running on your phone.

    Cheers
  • MANtgearUser's avatar
    MANtgearUser
    Aspirant
    Dec 05, 2020

    I gave up with the app entirely.   Just remove it/delete it, and surf to the management IP given to the router and follow the wizards there.   At least that was semi-functional.