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Forum Discussion

jrevill1023's avatar
jrevill1023
Follower
Mar 04, 2021

Orbi app does not support your router model

When trying to connect my new Orbi system to me wifi I get the following message "Wifi Router Not Supported. The app does not support your router model. I have a Netgear C3700 router. How do I find o...
wififast's avatar
wififast
Aspirant
Apr 16, 2021

RBR850 not connecting to app after firmware update. Worked great in the past. What app supports the RBR850 now?

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 22, 2021

    Hello wififast,

     

    May you reinstall the Orbi app and let us know if that helps. 

     

    Christian 

    • wififast's avatar
      wififast
      Aspirant
      Apr 22, 2021

      Thanks... Deleted and reistalled app. Did new set up but still get message Router Not Supported.

       

      Am I using the wrong app?

      • wififast's avatar
        wififast
        Aspirant
        Apr 22, 2021

        So I tried setting up the Netgear Orbi - WiFi System App on a new iPad. Still get the message that The Orbi app does not support your router model. Perhaps bad firmware update.WiFi system seems to be working well.