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jrevill1023's avatar
jrevill1023
Follower
Mar 04, 2021

Orbi app does not support your router model

When trying to connect my new Orbi system to me wifi I get the following message "Wifi Router Not Supported. The app does not support your router model. I have a Netgear C3700 router. How do I find o...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 22, 2021
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Hello wififast,

 

May you reinstall the Orbi app and let us know if that helps. 

 

Christian 

wififast's avatar
wififast
Aspirant
Apr 22, 2021
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Thanks... Deleted and reistalled app. Did new set up but still get message Router Not Supported.

 

Am I using the wrong app?

  • wififast's avatar
    wififast
    Aspirant
    Apr 22, 2021
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    So I tried setting up the Netgear Orbi - WiFi System App on a new iPad. Still get the message that The Orbi app does not support your router model. Perhaps bad firmware update.WiFi system seems to be working well. 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 22, 2021
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    Hi wififast,

     

    Thanks for giving that a try. May you provide me with the following info for me to look into this further. 

     

    Orbi Firmware Version: 

    Orbi App Version: (please also specify if it's iOS or Android)


    Thanks,

    Christian 

     

     

    • wififast's avatar
      wififast
      Aspirant
      Apr 23, 2021
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      Not sure Firmware version. Did update couple of weeks ago. App Version is 2.9.5.14

       

      Think I'll take entire Orbi Sytem down and do a reboot. See if that works. Appeared that the firware update worked OK but that is when the app problem started.