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Forum Discussion

jrevill1023's avatar
jrevill1023
Follower
Mar 04, 2021

Orbi app does not support your router model

When trying to connect my new Orbi system to me wifi I get the following message "Wifi Router Not Supported. The app does not support your router model. I have a Netgear C3700 router. How do I find o...
wififast's avatar
wififast
Aspirant
Apr 22, 2021

Thanks... Deleted and reistalled app. Did new set up but still get message Router Not Supported.

 

Am I using the wrong app?

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 22, 2021

Hi wififast,

 

Thanks for giving that a try. May you provide me with the following info for me to look into this further. 

 

Orbi Firmware Version: 

Orbi App Version: (please also specify if it's iOS or Android)


Thanks,

Christian 

 

 

  • wififast's avatar
    wififast
    Aspirant
    Apr 23, 2021

    Not sure Firmware version. Did update couple of weeks ago. App Version is 2.9.5.14

     

    Think I'll take entire Orbi Sytem down and do a reboot. See if that works. Appeared that the firware update worked OK but that is when the app problem started.

    • wififast's avatar
      wififast
      Aspirant
      Apr 23, 2021

      Using iPhone 12 iOS 14.4.2

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 28, 2021

        Hi wififast,

         

        You may view your Orbi's firmware version by visiting the admin page using a web browser via laptop or PC. Visit Orbilogin.net and use the default admin credentials below to login.

         

        Username: admin

        Password: password 

         

        Christian