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Forum Discussion

jrevill1023's avatar
jrevill1023
Follower
Mar 04, 2021

Orbi app does not support your router model

When trying to connect my new Orbi system to me wifi I get the following message "Wifi Router Not Supported. The app does not support your router model. I have a Netgear C3700 router. How do I find o...
wififast's avatar
wififast
Aspirant
Apr 23, 2021

Not sure Firmware version. Did update couple of weeks ago. App Version is 2.9.5.14

 

Think I'll take entire Orbi Sytem down and do a reboot. See if that works. Appeared that the firware update worked OK but that is when the app problem started.

wififast's avatar
wififast
Aspirant
Apr 23, 2021

Using iPhone 12 iOS 14.4.2

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 28, 2021

    Hi wififast,

     

    You may view your Orbi's firmware version by visiting the admin page using a web browser via laptop or PC. Visit Orbilogin.net and use the default admin credentials below to login.

     

    Username: admin

    Password: password 

     

    Christian