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Forum Discussion
Menno1985
Jul 19, 2022Aspirant
Orbi app doesnt connect to Router anymore
Dear forum, After some issues with the connectivity of the sattelites, I tried around a bit and updated the firmware as well. Now my Orbi App doesnt connect ot the router anymore giving 4 potent...
Menno1985
Jul 26, 2022Aspirant
Option a) switching off private mode didn’t work. Option b) I don’t use a browser for access. Its the app itself that can’t find the router.
I have WiFi access though. Actually everything works great, accept me not being able to see the router and the system status in the app.
I have WiFi access though. Actually everything works great, accept me not being able to see the router and the system status in the app.
FURRYe38
Jul 26, 2022Guru - Experienced User
id you make sure that Local Network was enabled under the phones settings for the local Orbi app configuration. I saw that this was disabled on mine at some point and after I re-enabled it the app finally connected to the RBR.
- Menno1985Jul 27, 2022AspirantHey Furry,
Good point but it wasn’t that. I am currently connected in a local network via Orbi. I have another hypothesis. I recall being connected via anywhere access previously. But now it’s not enabled and I can’t enable it as I cannot access the app. Do I have something here? Any suggestions?
Thanks a lot in advance.- FURRYe38Jul 28, 2022Guru - Experienced User
So Orbi app isn't connecting with the local network enabled for the app as seen here?
- Menno1985Jul 31, 2022AspirantYes the setup is like the photo. Its not recognizing the router, although the WiFi connection of the mobile device is actually using the router’s internet.