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Forum Discussion
Bruhas
May 08, 2022Guide
Orbi App Doesn't connect to Router
This is the message I get on my Orbi app. I restarted my router several times and my wifi and connected PCs all work fine, so does my phone that's connected to the wifi as well. Why can't my app...
- May 30, 2022Ok, so I just uninstalled the app for the 20th time and reinstalled it. A new version was downloaded, it looks a bit different. Bottom line, all is connected!!! Finally!! Thank you everyone for your help!!!!!!!
Grumpfish
May 28, 2022Aspirant
Same deal here. I’m not sure if the attached is a joke or what? Total piss off.
FURRYe38
May 28, 2022Guru - Experienced User
Any of these items work if your a Apple user?
- drdozMay 30, 2022Apprentice
Turning off private relay does seem to help, though disabling an OS feature seems a high price to pay.
- SeaboyMay 30, 2022Aspirant
I have an android device, and I remembered I try to use "anyway access" feature when I was traveling (not connected to local network). When I got back home, my Orbi app can no longer connect router. I deleted the router and tried to add router again with no luck.
Anyone knows how to fix the problem?
- mrockJun 05, 2022Aspirant
turning off Private Relay fixed it for me. Thanks!
- dbottomsMay 30, 2022Aspirant
Just to share that my Orbi App suddenly started working today after traveling away from the home a couple days. It ran some kind of vulnerability report and that's what I clicked on from the Apple report screen or whatever its called and it suddenly wanted me to re-create my profile as if it was a new install. As far as I can tell the Orbi App hasn't updated as of May 30, 2022 and the only difference was I was away from the network for 2 days. But I confirm its working. I noticed a few icons are slightly different which is weird because like I said I'm not aware of any update. The other nice change is devices around the house are spread more connected to multiple satellites now where as before they were all just connected to one single device.
- BruhasMay 30, 2022GuideOk, so I just uninstalled the app for the 20th time and reinstalled it. A new version was downloaded, it looks a bit different. Bottom line, all is connected!!! Finally!! Thank you everyone for your help!!!!!!!
- FURRYe38Jun 01, 2022Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
Bruhas wrote:
Ok, so I just uninstalled the app for the 20th time and reinstalled it. A new version was downloaded, it looks a bit different. Bottom line, all is connected!!! Finally!! Thank you everyone for your help!!!!!!!