NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jbradhunter's avatar
jbradhunter
Follower
Jan 14, 2021

Orbi app doesn't recognize my phone. Does not send push notification to verify.

Orbi app doesn't recognize my phone. Does not send push notification to verify.

 

When I click on "Try another verification method" it gives me an old email address that I no longer have access to, even though I have changed that email in my profile.  Called support.  They hung up on me and closed the ticket.  =(

1 Reply


  • jbradhunter wrote:

    Orbi app doesn't recognize my phone. Does not send push notification to verify.

     

    When I click on "Try another verification method" it gives me an old email address that I no longer have access to, even though I have changed that email in my profile.  Called support.  They hung up on me and closed the ticket.  =(


    you may get your answer here:

     

    https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app