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Forum Discussion

Ukgrauel's avatar
Ukgrauel
Initiate
Mar 06, 2020

Orbi app doesn't show connected devices

Since updating router firmware to V2.5.1.8, my orbi app will no longer show connected devices on network map. Does anyone else have this problem?
dpods's avatar
dpods
Initiate
May 26, 2020

Same problem.  Very frustrating...  worked fine until v2.5.1.8 update.

Please give us a patch, it's been broken for months and this is a new router.  Or, if it's not a security issue, provide instruction to reverting back to last firmware.  I have buyers remorse.

 

  • dpods's avatar
    dpods
    Initiate
    May 26, 2020

    Looking deeper into this, there is an update patch 2.5.1.16.  It doesn't show up, maybe it's still beta, but manually downloading and updating this firmware version resolved the issue.  This was an issue that was posted almost two months ago.  It seems that someone from support could have provided feedback on what they are doing to help.  That's ok, I'll do your job for you.