NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi App Feedback?
Where can we leave feedback regarding the Orbi app? It crashes on me very often upon opening it, and lately it will not show ANY of my connected devices. Using an iphone 11, latest iOS.
swhat85 wrote:
....lately it will not show ANY of my connected devices.
That was supposed to be fixed in a recent update of the iOS app.
It does not appear to be fixed still for me. I have version 2.5.2.1 of the Orbi app.
Ditto. I have the same Orbi App version and I can go for days at a time with the app showing no devices connected, whereas in reality everything which should be connected, is, albeit not always to the closest AP. I also have issues with the app not showing the same connection status as the router or satellite, whereby, for instance, the satellite itself shows a blue LED but the app shows an orange or magenta one.
Hello shwat85 & TimNiceBut,
Would you mind providing the model number of your router and the current firmware version its on? Your router maybe due for a firmware update.
Christian
- Mine is an RBR10 with firmware 2.5.1.30. This lack of connected device status only occurs on my iPhone using the Orbi app, which is Version 2.5.2.1. When interrogating the router using Safari on my Mac, device connection status appears as expected. Well, apart from devices often not being connected to the closest AP. According to the attached screenshot, no devices are connected which is most peculiar, since in using the very WiFi I’m allegedly not connected to to send this message.
Hi TimeNiceBut,
Thanks for the screenshot. I'd like for our support team to reach out for further investigation. May you send me a private message with your contact info and serial number.
Thanks,
Christian
I sent you a Private Message on the 10th of June and have, as yet, received no further contact on the matter.
