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Forum Discussion
Solved
Orbi App has decided not to let me log in from my phone
So, it's been an uneventful month with this firmware for me, but tonight the Orbi App has decided not to let me log in from my phone. It says:
"Login Failed. Please re-enter the correct admin...
Fixed!
What I did:
- went to another computer that I use for music production and tried to login with the Firefox browser which I don't use but was on that computer - it would not accept my password either. Interesting - similar to the iPhone browser behavior. On some browsers the password works, on others, no go. WTF?
- same music computer, now I try with Chrome - it kicks me back with invalid password message and I try again, same thing, I try again, but this time I get the recovery screen asking for the Serial Number, security questions, etc - I fill all that out and set a new password - voila!
- new password works on the browser
- new password works on the Orbi App
So, these instructions https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password do not work. They are the same instructions you see from the Orbi app if you tell Orbi you forgot your password. Clicking Cancel on the browser login does not work.
What does work is persistently entering some password - mine became very colorful as my irritation grew. Three or four goes at it in succession finally gets the recovery dialog going - do NOT close the browser window, just keep entering passwords until the recovery page comes up - and I have now replicated this behavior on my office computer and one of the iPads. Netgear needs to be made aware of this: the incorrect instructions and the need to have multiple successive logon attempts to get a prompt for recovery - that and why this becomes a problem in the first place.
What in the world brought all this on? And after a month of perfectly normal operations with the current firmware?
My only clue is I noticed the password requirements now must be different than they were when I set it up - it needs at least ten characters and my old one was only eight. It's still bizarre that this suddenly became a problem, but as I mentioned, the Orbi app was apparently updated 5 days ago and maybe it was unable to work with my old 8-character password that also had no special characters.
Nevertheless, the entire password reset process is crap - from the App it's not possible and from a Browser, the process is convoluted. đ
And you are sure your devices are connected to the Orbi wifi?
^^^ Yes, of course. đ
What happens if you try to set up a new system and walk thru that on the Orbi app?
^^^ Not sure - fear of making the problem worse - seems like a pain and why should I have to do this out of the blue?
Also might turn OFF the RBS, factory reset the RBR and set it up the RBR with Orbi app and a new system and walk thru the setup process.
^^^ Ugh - sick of doing that, and again, afraid of making it worse.
Seems like something is blocking the app from getting to the RBR.
Are you sure the Orbi app is first signed into your NG profile account, then if the apple devices are connected to the Orbi wifi, the log in should be seen for the RBR admin log in using "admin" for the user name and then the password you have set on the RBR for the RBRs log in page.
^^^ No I'm not sure - not even sure what that means "signed into my NG profile account" - but let's forget about the app - why can't I get to it from a Browser on the phone when a Browser on a PC works fine?
I already had my system setup prior by wired PC, I used the PC to configure AP mode with the RBS still connected. I used static IP configuration on the RBR for AP mode. When the RBR rebooted, I connected it to the host router and the RBS followed behind and rebooted and got re-connected. After the system was online, I checked with my iphone and Orbi app connected fine.
^^^ Yes, that is the expected behavior which I have been experiencing until just now.
Interestingly, I cannot change my "admin" password even from the PC - tells me I'm using the wrong old password even though that is the password I use to log into it to change my password? WTF!!!
On the Orbi app, select the 3 horizonal lines top left corner and this opens a menu list. Go down the list and find LOG OUT. Log Out.
Then try logging back in to the NG profile account first, then see if it pulls up the RBRs admin log in.
Something on the RBR and it's password maybe hosed up. Be sure your entering in the right PW.
On the Orbi app, select the 3 horizonal lines top left corner and this opens a menu list. Go down the list and find LOG OUT. Log Out.
Then try logging back in to the NG profile account first, then see if it pulls up the RBRs admin log in.
^^^ I think you think I'm actually able to get into the app to Logout, but *if* I were logged in that would be great - there's no menu, no logout, just the login prompt that doesn't work.
Something on the RBR and it's password maybe hosed up. Be sure your entering in the right PW.
^^^Nothing is working that should be - I have tried to reset my password using the recovery process Netgear shows by logging into routerlogin.net and it just kicks me out:
"Thank you for using the NETGEAR Web-based Router Configuration Utility.
Goodbye"
PC or iPhone - just doesn't work as they describe it.I have reset my Netgear Account password successfully - didn't help at all.
I'm about to suspect Netgear has done something to the Orbi site to break all this as this https://kb.netgear.com/000038784/How-do-I-reset-my-NETGEAR-account-password-using-the-Orbi-app should work, but doesn't - you try it and see if it works.So, you see my post above where a guy had the exact same problem, but his solution is poorly articulated. I wish I could follow what he did.
Seem that he had not had a admin level password set on the RBR. After he logged into the NG profile account, it seems that he had to input a RBR admin password here then he was able to get in. Yours I presume already has a admin password set right?
The last time you factory reset and setup the system did you use Orbi app or a wired PC and walk thru the RBRs web page set up wizard?Fixed!
What I did:
- went to another computer that I use for music production and tried to login with the Firefox browser which I don't use but was on that computer - it would not accept my password either. Interesting - similar to the iPhone browser behavior. On some browsers the password works, on others, no go. WTF?
- same music computer, now I try with Chrome - it kicks me back with invalid password message and I try again, same thing, I try again, but this time I get the recovery screen asking for the Serial Number, security questions, etc - I fill all that out and set a new password - voila!
- new password works on the browser
- new password works on the Orbi App
So, these instructions https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password do not work. They are the same instructions you see from the Orbi app if you tell Orbi you forgot your password. Clicking Cancel on the browser login does not work.
What does work is persistently entering some password - mine became very colorful as my irritation grew. Three or four goes at it in succession finally gets the recovery dialog going - do NOT close the browser window, just keep entering passwords until the recovery page comes up - and I have now replicated this behavior on my office computer and one of the iPads. Netgear needs to be made aware of this: the incorrect instructions and the need to have multiple successive logon attempts to get a prompt for recovery - that and why this becomes a problem in the first place.
What in the world brought all this on? And after a month of perfectly normal operations with the current firmware?
My only clue is I noticed the password requirements now must be different than they were when I set it up - it needs at least ten characters and my old one was only eight. It's still bizarre that this suddenly became a problem, but as I mentioned, the Orbi app was apparently updated 5 days ago and maybe it was unable to work with my old 8-character password that also had no special characters.
Nevertheless, the entire password reset process is crap - from the App it's not possible and from a Browser, the process is convoluted. đ