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Solved
Orbi App has decided not to let me log in from my phone
So, it's been an uneventful month with this firmware for me, but tonight the Orbi App has decided not to let me log in from my phone. It says:
"Login Failed. Please re-enter the correct admin...
Fixed!
What I did:
- went to another computer that I use for music production and tried to login with the Firefox browser which I don't use but was on that computer - it would not accept my password either. Interesting - similar to the iPhone browser behavior. On some browsers the password works, on others, no go. WTF?
- same music computer, now I try with Chrome - it kicks me back with invalid password message and I try again, same thing, I try again, but this time I get the recovery screen asking for the Serial Number, security questions, etc - I fill all that out and set a new password - voila!
- new password works on the browser
- new password works on the Orbi App
So, these instructions https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password do not work. They are the same instructions you see from the Orbi app if you tell Orbi you forgot your password. Clicking Cancel on the browser login does not work.
What does work is persistently entering some password - mine became very colorful as my irritation grew. Three or four goes at it in succession finally gets the recovery dialog going - do NOT close the browser window, just keep entering passwords until the recovery page comes up - and I have now replicated this behavior on my office computer and one of the iPads. Netgear needs to be made aware of this: the incorrect instructions and the need to have multiple successive logon attempts to get a prompt for recovery - that and why this becomes a problem in the first place.
What in the world brought all this on? And after a month of perfectly normal operations with the current firmware?
My only clue is I noticed the password requirements now must be different than they were when I set it up - it needs at least ten characters and my old one was only eight. It's still bizarre that this suddenly became a problem, but as I mentioned, the Orbi app was apparently updated 5 days ago and maybe it was unable to work with my old 8-character password that also had no special characters.
Nevertheless, the entire password reset process is crap - from the App it's not possible and from a Browser, the process is convoluted. đ
Any recent Orbi app updates?
FarmerBob1 wrote:
Just this morning I had to Re-Login to the ORBI App on my Android Phone running Android 8.1.1. I also use it on an Android 8" tablet running Android 11 where I have this happen on both often seemly for no apparent reason.
I have yet to find a solution. The state of the App vacillates with each release. So I am hoping it eventually fixes itself.
Wanted to check my 8 series in AP mode behind a XR1000.
IPhone: v2.19.1.3
Android: v2.20.0.2481
My iPhone app is version 2.20.0.322 (latest from 6 days ago), but it looks the same as yours does above and unlike your Android version.
I just updated mine as well as the apple store didn't report any updates but when I check for the Orbi app in the store, it mentioned a update. On same version now. Can still log in.
Glad you were able to use the recovery option to get it working. I would make sure the security questions are set up as well. Once you have it all set and its working, Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. đĄ"I would make sure the security questions are set up as well. "
^^^ yes, as I understand it, if they are not set up, then there is no way to recover your login and reset the password; you'd have to reset the router and start over. So that's important to do.